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Shipping Insurance

The common misconception with shipping insurance is that the major carriers cover lost and stolen items. Even though some shipping carriers do cover SOME of the claims, it is only up to $100 in value and once they leave the item on the doorstep they wash their hands of any liability. Even filing a claim that may fit in their responsibility is incredibly difficult with lackluster approvals and often is more frustrating and a hassle than worth it. Bitch New York has partnered with Route to provide you with a more premium shopping experience. Route is a licensed insurance company that is backed by the world acclaimed Lloyd's of London group, the oldest and largest shipping insurance company in the world. For only 1% of your cart value, you can opt to purchase Route shipping insurance at checkout which will ensure that you are covered for any damaged, lost, or stolen items. You will receive a separate email confirming that you elected to include Route with your purchase and instructions should you need to file a claim in their seamless one-click claims process. When a claim is filed, they will refund or reorder the item in 24 hours. Note: Route+ premiums for items over $100 may decrease or increase depending on seasonality, industry, or loss rate. To file a claim, click HERE!

For FAQ and information about claim policies, click HERE.